Official Store disclosures for JayakHub applications
JayakHub LLC operates the JayakHub food-ordering and delivery platform in Iraq, connecting customers, restaurants, and delivery drivers. In this policy, "we", "our", and "us" refer to JayakHub LLC. This document details what data we collect, how we use and protect it, and sets out our mandatory Data Safety disclosures for the Google Play Store and App Privacy declarations for the Apple App Store.
For any privacy, account, or data question, users can contact our team directly at support@jayakhub.com. This is the designated support email across all Store listings.
Users can create an account with a username and password, other authentication, or OAuth. The app collects five data categories to provide safe, real-time food delivery services.
| Category | Data type | Collection Purpose & Details |
|---|---|---|
| Location | Location | Used to set delivery addresses, calculate accurate ETAs, display nearby restaurants, and power real-time order tracking. |
| Personal info | Name, email address, password | Account management, secure user authentication, order confirmations, receipts, and customer service communication. |
| Financial info | User payment info (optional for card payment), purchase history | Optional for card payment (Cash on Delivery is also available). Used for processing order transactions, managing payment preferences, and generating customer receipts. |
| Photos and videos | Photos | Allows customers to set an optional profile image, and attach photos when providing feedback or contacting customer support. |
| Device or other IDs | Device or other IDs | Device tokens for push notifications (order status changes), fraud detection, abuse prevention, and diagnostic reliability. |
The iOS app declares 8 data types across four categories in accordance with Apple App Privacy requirements.
| Category | Data type | What it covers |
|---|---|---|
| Contact Info | Name | First or last name |
| Contact Info | Email Address | Including a hashed email address |
| Contact Info | Phone Number | Including a hashed phone number |
| Contact Info | Physical Address | Home, physical, or mailing address |
| Financial Info | Payment Info (Optional for card payment) | Form of payment, card number, or bank account number (optional for card payment; processed through secure third-party gateway). Cash on Delivery is available without entering card details. |
| Location | Precise Location | Latitude/longitude with 3 or more decimal places (for exact pin drop & real-time delivery) |
| Location | Coarse Location | Approximate location, under 3 decimal places (for neighborhood-level restaurant suggestions) |
| Identifiers | Device ID | Advertising identifier or other device-level ID for push notifications |
Learn more about how we process, protect, retain, and share information across our entire food delivery ecosystem.
Driver location is gathered in real-time exclusively during active order fulfillment to calculate live ETAs and power in-app tracking maps, and ceases when the driver concludes the order or goes offline. Customer location is used to set accurate delivery drop-off pins, discover nearby restaurants, and verify delivery zone eligibility.
We share only strictly necessary order data with the participating restaurant (items, order ID, special notes) and the assigned delivery rider (customer name, delivery address, phone number). We do not sell personal data. We utilize reputable technical service providers (cloud hosting, mapping APIs, payment gateways) under strict data protection contracts.
We employ HTTPS/TLS encryption in transit, strict database access controls, authentication rate-limiting, and 24/7 infrastructure monitoring. While no electronic transmission is 100% immune from vulnerability, we follow industry best practices to prevent unauthorized access or disclosure.
We retain personal data only for as long as your account remains active or as required by law for accounting and dispute prevention. You have full control over your data:
You may request immediate account and data deletion directly within the mobile app by navigating to Settings → Privacy → Delete Account, or online at our Account Deletion page. When an account is deleted, your personally identifiable information is purged from our systems.
For any questions, clarifications, or requests regarding this Privacy Policy or our App Store data declarations, please reach out to:
Support Contact: support@jayakhub.com
Operator: JayakHub LLC
Address: 1525 Flowers Dr, Carrollton, Texas 75007-1205, USA