Orders may be cancelled free of charge at any point prior to the restaurant accepting and commencing meal preparation. Once kitchen preparation has started, order cancellation cannot be processed without charges, as ingredients, packaging, and culinary labor have already been committed by our restaurant partners.
If an order arrives with incorrect items, missing dishes, or packaging that has been severely compromised during transit, please report the issue within our mobile application or website within 24 hours. Submit clear photographic evidence alongside your order details so our dedicated customer care team can investigate promptly. Valid claims receive full or proportional refunds or credits.
If an order fails to arrive or experiences extreme, unreasonable transit delays directly attributable to platform dispatch or courier error, you may be eligible for a full order refund, delivery fee waiver, or JayakHub account credits to apply toward future orders.
Every dispute is evaluated individually by our customer support specialists using complete order timestamps, merchant records, and GPS delivery logs. In complex disputes, our team may contact you or the merchant for additional clarification before reaching an equitable resolution.
Need help with a refund? Contact our dedicated support team at support@jayakhub.com.